Haku
Viitteet 1-2 / 2
Designing a complaint management process for subcontracting company’s ERP system
(2024)
of this thesis consists of complaint management, ERP systems and process management. This research was conducted as qualitative research, using semi-structured interviews as the main data collection method. Additional data was gathered by observing the process...
Effect of After-Sale Services on Customer Satisfaction and Loyalty in Automation Company Case Cimcorp
(2023)
The aim of this thesis was to explore the impact of a helpline on customer contentment and fealty in one of Cimcorp's distributor companies. A company in-side interview of three people and a comprehensive literature review of consumer happiness...

